Cookie Policy

This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. By continuing to use our services, you consent to our use of cookies in accordance with this policy and applicable UK regulations, including the Privacy and Electronic Communications Regulations 2003.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our gaming platform. These files contain information that helps us provide you with a seamless gaming experience, maintain security, and improve our services. Cookies may be set by our website (first-party cookies) or by third-party services we use to enhance functionality.

2. Types of Cookies We Use

We employ several categories of cookies to ensure optimal performance and security of our gaming platform:

  1. Essential Cookies: Required for basic site functionality, user authentication, and security measures during gaming sessions
  2. Performance Cookies: Collect anonymous data about how players interact with our games and website features
  3. Functional Cookies: Remember your preferences, language settings, and gaming history to personalise your experience
  4. Marketing Cookies: Track your activity to deliver relevant promotional offers and gaming content
  5. Analytics Cookies: Help us understand player behaviour and improve our gaming platform performance

3. Purpose and Legal Basis

Our use of cookies serves legitimate business interests in providing secure online gaming services. We process cookie data based on your consent for non-essential cookies and legitimate interests for essential functionality. This includes fraud prevention, responsible gambling measures, age verification, and compliance with UK Gambling Commission regulations. We ensure all cookie usage aligns with GDPR requirements and UK data protection standards.

4. Gaming-Specific Cookie Functions

Within our online gaming environment, cookies perform specialised functions essential for safe and responsible gambling:

  1. Session Management: Maintain secure connections during gameplay and financial transactions
  2. Game State Preservation: Save your progress in slot games and table games between sessions
  3. Responsible Gambling Tools: Track playing time, spending limits, and deposit restrictions you’ve set
  4. Security Monitoring: Detect suspicious activity and protect against unauthorised account access
  5. Payment Processing: Securely handle deposit and withdrawal transactions

5. Third-Party Cookies and Integration

Our platform integrates with reputable third-party services that may set their own cookies. These include payment processors, game providers, customer support systems, and analytics services. Third-party cookies are governed by respective privacy policies of these providers. We carefully select partners who comply with UK regulations and maintain high data protection standards. You can review and manage third-party cookie preferences through our cookie consent tool.

6. Cookie Management and Control

You have full control over cookie settings and can modify your preferences at any time. Access our Cookie Preference Centre through the website footer or account settings. Here you can enable or disable different cookie categories, except essential cookies required for basic functionality. You can also manage cookies directly through your browser settings:

  1. Chrome: Settings > Privacy and Security > Cookies and other site data
  2. Firefox: Options > Privacy & Security > Cookies and Site Data
  3. Safari: Preferences > Privacy > Manage Website Data
  4. Edge: Settings > Cookies and site permissions > Cookies and site data

7. Data Retention and Storage

Cookie retention periods vary based on their function and type. Session cookies are automatically deleted when you close your browser, while persistent cookies remain for predetermined periods ranging from 30 days to 2 years. Essential security cookies may be retained longer to maintain account protection. We regularly review and update retention periods to ensure they remain proportionate and necessary for their intended purpose.

8. Your Rights and Contact Information

Under UK data protection laws, you have rights regarding cookie data including access, rectification, erasure, and portability. You can withdraw cookie consent at any time without affecting service legality based on consent given before withdrawal. Disabling certain cookies may impact website functionality and gaming experience. For cookie-related queries, data protection concerns, or to exercise your rights, contact our Data Protection Officer through the designated contact form in your account dashboard or our customer support channels.

Last Updated: December 2024